Returns and Refunds

Returns & Cancellations

Returns Procedure At Pro-Street Cycles Ltd we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.

Before returning any goods please read our Terms and Conditions.

Any products returned must be in a re-saleable condition & include the original packing and documentation.

Pro-Street Cycles Ltd must be informed of any return requests within 14 days of the original order date.

Before returning your item(s) please contact Pro-Street Cycles Ltd for a Returns Authorisation Number.

To Obtain a Returns Authorisation Number either:

Call Pro-Street Cycles Ltd Customer Services Department on +44 (0) 1327 340513.

Email the customer service department at

a.  The vendor will not accept goods for credit or rectification unless such return has been authorised by a director, and the goods are received by the vendor in stock condition, with original packaging, and the vendor reserves the right at its sole discretion whether to accept the return of the goods or whether to rectify the goods or whether to issue a credit note in respect thereof. The vendor reserves the right to charge a restocking fee on goods returned for credit which are not in stock condition.

b.  The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to the vendor for service or credit which goods shall be at the risk of the purchaser until actual receipt of the goods by the vendor. The onus of proof of safe delivery shall rest with the purchaser.

c.  All items returned to the vendor by pre-arrangement and found to contain no fault, will be subject to a 15% restocking charge, provided the goods are in original stock condition. Any downward variation of this restocking charge shall be at the sole discretion of the vendor.

d.  No credit shall be allowed for goods until they have been received complete.

e.  A Full Credit will only be given on items returned within 14 Days from Purchase.

f.  If a credit is to be given, the original carriage charge will not be refunded/credited.